At SSR Cleaning, we are committed to providing reliable, professional, and high-quality cleaning and property care services. We value customer satisfaction and strive to ensure every service meets the expectations of our clients.

This Refund Policy explains the circumstances in which refunds, adjustments, or service corrections may be provided.

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1. Service Satisfaction Guarantee

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If you are not satisfied with the quality of your cleaning service, please contact SSR Cleaning within 24 hours of service completion.

We will review your concerns and make reasonable efforts to resolve the issue, which may include:

• Returning to address missed areas within the agreed scope of service

• Providing a service adjustment

• Discussing an appropriate resolution

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2. Refund Eligibility

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Refunds may be considered in situations where:

• The agreed-upon service was not completed

• A significant issue occurred that prevented the service from being properly performed

• SSR Cleaning is unable to correct the issue through a reasonable service adjustment

Refunds are not guaranteed and will be evaluated on a case-by-case basis

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3. Situations Not Eligible for Refunds

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Refunds may not be provided for:

• Services completed according to the agreed-upon scope of work

• Client dissatisfaction caused by expectations that were not communicated before service

• Conditions that were not disclosed during booking

• Pre-existing damage, stains, wear, or conditions that cannot reasonably be corrected through cleaning

• Client-provided information that was inaccurate or incomplete

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4. Cancellation Refunds

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If a client needs to cancel or reschedule a service, reasonable notice should be provided.

Refunds for cancellations will depend on the timing of the cancellation and any costs already incurred by SSR Cleaning.

Late cancellations or missed appointments may be subject to cancellation fees.

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5. Payment Disputes

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Clients are encouraged to contact SSR Cleaning directly to resolve any concerns before initiating a payment dispute.

We are committed to working with our clients to find a fair solution.

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6. Additional Services & Adjustments

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If additional cleaning or property care services are requested after the initial booking, these services may require additional payment based on the time, labour, and resources required.

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7. How to Request a Refund or Service Review

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To request a refund or discuss a concern, please contact SSR Cleaning with:

• Your name

• Service date

• Description of the issue

• Any relevant details or photos (if applicable)

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Requests should be submitted within 24 hours of service completion to allow us to properly review the concern.

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8. Policy Updates

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SSR Cleaning reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

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Contact Us

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If you have questions regarding this Refund Policy, please contact SSR Cleaning.

SSR Cleaning
Email: [ssrpropertycare1@gmail.com]
Phone: [780-709-0183]

Thank you for choosing SSR Cleaning. We appreciate your business and are committed to providing dependable cleaning and property care services.