Terms & Conditions

 

These Terms & Conditions establish the agreement between SSR Cleaning and our clients. 

They outline the responsibilities, expectations, and commitments of both parties to ensure transparency and maintain the high standards of service we strive to provide.

​​

By requesting or scheduling services with SSR Cleaning, you acknowledge and agree to the terms below.

​​

1. Services Provided

​

SSR Cleaning provides professional cleaning and property care services for residential and commercial clients, including:

• Residential home cleaning

• Commercial and office cleaning

• Airbnb turnover cleaning

• Restaurant cleaning

• Window cleaning

• Lawn mowing and property maintenance

​

All services will be completed according to the agreed-upon scope of work discussed during the booking process.

​

2. Service Pricing & Estimates

​

Our service pricing is based on several factors, including:

• Property size

• Size of the area requiring cleaning

• Level of cleaning required

• Frequency of service

• Additional requests or special conditions

​

All prices provided by SSR Cleaning are estimates based on the information provided by the client. Final pricing may change if the condition of the property or service requirements differ significantly from the original description.

Additional fees may apply for excessive cleaning, additional labour, special requests, or services requiring extra time and resources.

​

3. Booking & Scheduling

​

Clients are responsible for providing accurate information regarding:

• Property location

• Requested services

• Preferred appointment times

• Any special instructions or requirements

​

SSR Cleaning will make every effort to arrive within the scheduled timeframe; however, scheduling may be affected by weather, traffic, emergencies, or circumstances outside of our control.

​

4. Cancellation & Rescheduling Policy

​

We understand that circumstances may change. Clients are asked to provide reasonable notice when cancelling or rescheduling appointments.

Cancellations or missed appointments without sufficient notice may be subject to a cancellation fee.

Repeated cancellations or missed appointments may result in limited availability or refusal of future services.

​

5. Client Responsibilities

​

To help us provide the best possible service, clients are responsible for:

• Providing safe access to the property

• Removing valuable, fragile, or personal items before cleaning

• Informing SSR Cleaning of any hazards, special requirements, or areas needing extra attention

• Ensuring pets are safely secured when necessary

​

SSR Cleaning is not responsible for damage to items that were not properly secured or disclosed before service.

​

6. Payment Terms

​

Payment is due upon completion of service unless another payment arrangement has been approved in advance.

Accepted payment methods may include:

• Cash

• E-transfer

• Other approved payment methods

​

Failure to provide payment may result in suspension or cancellation of future services.

​

7. Service Satisfaction

​

SSR Cleaning takes pride in delivering dependable and high-quality service. If you have concerns regarding the quality of your cleaning service, please contact us within 24 hours of completion.

We will make reasonable efforts to review and address concerns related to the agreed-upon scope of work.

​

8. Damage & Liability

​

SSR Cleaning takes appropriate care while performing all services. However, we are not responsible for:

• Pre-existing damage

• Normal wear and tear

• Damage caused by improperly maintained property conditions

• Items that were not identified as fragile or valuable before service

​

Any concerns regarding possible damage must be reported as soon as possible after the service has been completed.

​

9. Safety & Right to Refuse Service

​

SSR Cleaning reserves the right to refuse, postpone, or discontinue service if working conditions are unsafe or present a risk to our team.

This may include:

• Hazardous materials

• Unsafe property conditions

• Threatening or inappropriate behaviour

• Situations that may compromise employee safety

​

10. Privacy Policy

​

SSR Cleaning respects the privacy of our clients. Any personal information collected during bookings, communication, or service agreements will only be used for scheduling, providing services, and customer support.

Client information will not be shared with third parties without permission unless required by law.

​

11. Changes to Terms & Conditions

​

SSR Cleaning reserves the right to update or modify these Terms & Conditions at any time. Updated terms will apply to future services and will be available through our website.

​

12. Contact Information

​

If you have any questions regarding these Terms & Conditions, please contact SSR Cleaning.

SSR Cleaning
Email: [ssrpropertycare1@gmail.com]
Phone: [780-709-0183]

Thank you for choosing SSR Cleaning. We appreciate your trust and look forward to providing professional cleaning and property care services.